The Outcue: Let the buyer beware is not always the full story

In this week's The Outcue, assistant news director Justin Mitchell, anchor Madison Tromler, and senior digital content manager Robert McFerren discuss stories we cover when someone calls us with concerns over a purchase they have made and are unhappy with the company.

The Latin phrase "caveat emptor," which means "let the buyer beware," alludes to placing the burden of due diligence on the consumer when buying a good or service. However, consumers have rights and call newsrooms with their stories.

Listen to see how we determine what the story is when we receive calls from unhappy customers. Learn about the process we go through to check into the concern. 

The Outcue is the term for the last few words of a news story before it's over. We know that the end of what you see on television is often only the beginning of the story.

This is The Outcue.